We value your trust. In order to honour that trust, Snugly Private Limited (‘Snugly’) adheres to ethical standards in gathering, using, and safeguarding any information you provide. This Privacy & IPR policy ('Policy') governs your use of www.snugly.com, including any other website operated by Snugly ('Website') and the other associated, including, mobile applications (‘Application’), products, websites and services managed by the Company. Please read this Policy carefully before using the Application/Website (‘Platform’), our services and products, along with the Terms of Use provided on the Application and the Website. 

YOUR USE OF THE WEBSITE, APPLICATION, OR SERVICES IN CONNECTION WITH THE PLATFORM OR PRODUCTS ('SERVICES'), OR REGISTRATIONS WITH US THROUGH ANY MODES OR USAGE OF ANY PRODUCTS INCLUDING THROUGH SD CARDS, TABLETS OR OTHER STORAGE/TRANSMITTING DEVICE SHALL SIGNIFY YOUR ACCEPTANCE OF THIS POLICY AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, DO NOT USE THE PLATFORM, OUR PRODUCTS OR AVAIL ANY OF OUR SERVICES.

THIS PRIVACY POLICY HAS BEEN DRAFTED AND PUBLISHED IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT 2000 AND THE APPLICABLE RULES. THIS PRIVACY POLICY CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, AS A USER OF THE PLATFORM AND US, AS THE OWNER OF THE PLATFORM. YOU MUST BE A NATURAL PERSON WHO IS AT LEAST 18 YEARS OF AGE.

PRIVACY POLICY:

User Information

When you register, subscribe, or use our services/products, the Platform collects the information you provide. This includes, but is not limited to, the following:

  • Personal Information: Your name, age, email address, phone number, and location.
  • Transaction Information: Details related to purchases, responses to offers, and interactions with our applications, including downloads and usage.
  • Customer Support Information: Information you share when contacting us for assistance.
  • Usage Data: Information you input into our system while using our services/products, including but not limited to location data, obtained via GPS or other tracking methods (collectively referred to as “Information”).

In addition, Snugly collects information regarding your activity on the Platform and the devices you use to access it. This includes:

  • Platform Activity: Your search history, search queries, pages viewed, statistics on page views, and URLs visited, along with time stamps.
  • Device Information: Technical details such as your IP address, browser type and settings, operating system, network details, device settings, crash reports, system activity, date, time, and referral URLs.

Age Restriction

Snugly’s Platform is intended for use by individuals aged 18 or older. If a user under the age of 18 accesses the Platform, such usage must be under the strict supervision and approval of a parent, legal guardian, or another responsible adult. Snugly will not be held liable for any activity by individuals under the age of 18.

Use of your Personal Information

The information we collect is used to facilitate the provision of our services and for various other functions, including, but not limited to:

  • Rendering the Services (as defined in the Terms of Service).
  • Maintaining and improving the Platform.
  • Assessing the quality and performance of our staff.
  • Addressing any complaints you may have to ensure the highest quality service.
  • Coordinating order delivery.
  • Notifying you of changes to the Platform.
  • Sending system updates regarding booked services.
  • Detecting, preventing, and resolving technical issues.
  • Enhancing the user experience.
  • Analyzing trends and conducting research to better administer the Platform/Services.
  • Understanding user patterns, behaviors, and movements around the Platform/Services.
  • Gathering demographic information and overall usage behavior.

Both aggregated and individual data, anonymized or not, may occasionally be shared with external service providers to help us improve the Platform, products, and services.

Sharing Your Information

We will share your information with third parties only as outlined in this policy. We use your data to offer personalized content by combining individual behavioral patterns with personal details.

Third-party services may assist us in analyzing your information to deliver personalized experiences, insights, and enhance your overall experience with our Platform. While we rely on these providers, Snugly is not responsible for the privacy practices of third-party entities. We strongly encourage you to review the privacy policies of these third parties.

We do not sell, trade, or rent your information to third parties, except as necessary to provide our services, or when you have explicitly authorized us to do so, either in writing or electronically. Occasionally, we may share aggregate statistics about our customers, traffic patterns, and related information with reputable third parties. However, such information will always be in an aggregate form and will not include personally identifiable details.

Snugly may contact you occasionally via email or other means to inform you about relevant services, products, and benefits. These communications are considered an essential part of the services/products you have chosen.

We may disclose your information in the following cases:

  • Legal Requirements: To comply with legal obligations, such as a subpoena or similar legal process.
  • Enforcing Terms: To investigate potential violations of the terms of use or other policies.
  • Protection of Rights and Safety: When disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or address security concerns.
  • Government Requests: When responding to valid government inquiries.
  • Service Providers: With trusted third-party service providers who work on our behalf and are obligated to adhere to the terms outlined in this policy.
  • Imminent Harm: To protect against imminent harm to the rights, property, or safety of Snugly, its users, or the public.
  • Merger or Acquisition: In the event of a merger or acquisition, where your information will be transferred accordingly.

Confidentiality Policy

We adhere to strict confidentiality practices regarding the disclosure of confidential information. We may only disclose confidential information to employees or personnel on a need-to-know basis. Any breach of confidentiality by our employees or personnel is taken very seriously and dealt with promptly.

Transfer of Information

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Policy followed by your submission of such Information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.

Your Rights

You have the right to choose whether or not to provide us with the requested information. However, if you choose not to share certain details, you may not be able to access some features or the full range of our services.

Regarding the information we hold about you, you have the following rights:

  • Access and Review: You can access, confirm, and review the information you have provided.
  • Correction: You have the right to correct any inaccurate or irrelevant information.
  • Deletion: You may request the deletion or erasure of your information from publicly accessible pages of the platform.
  • Data Portability: You can receive your information in a portable format for easy transfer.
  • Restriction or Objection: You can object to or restrict any processing of your information that you are not comfortable with. However, please note that this may result in the discontinuation of your use of our services.

To exercise these rights, please contact us at info@snugly.com.

If you wish to withdraw your consent for receiving direct marketing materials or to raise any objections to such communications, you can do so by contacting our customer support at the email address provided. Please note that if you withdraw or object to the use of your information, any processing we have done prior to your withdrawal or objection will remain lawful.

Third-Party Services

We may use your information to send you promotional content about third parties that we believe may interest you, but only if you have given us permission to do so.

However, we are not responsible for any unauthorized access to your information or any disclosures caused by acts of third parties, or events beyond our reasonable control. You agree not to hold us accountable for any security breaches unless they result directly from our negligence or willful misconduct.

Payment Processing and Third-Party Platforms

We use third-party platforms and service providers to facilitate payments when you choose to pay for our services. Your financial information is collected, stored, and retained by these third-party platforms. Both we and these platforms implement measures to ensure an appropriate level of security for processing your personal information and comply with relevant laws.

However, we recommend reviewing and consenting to the privacy policy of the third-party platform to understand how they handle your information.

Liability Limitation

Once you leave our platform, we are not responsible for any use, storage, processing, or collection of your information by third-party websites, payment facilitators, or any information you provide directly to them. These third parties and their respective platforms may be governed by their own privacy policies and terms of service, which are beyond our control.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you log in faster, and aggregate to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Alerts

We may alert you by email or phone (through RCS/ SMS/ Phone Call) to inform you about new service offerings or other information which we feel might be useful for you.

Public Forums

When you use certain features on our Platform like the discussion forums, and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose Personal Information in your profile or when posting on our forums, this information may become publicly available.

Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect the Information we process and maintain. Access to this Information shall be limited to authorised employees only who need to know that information in order to operate, develop or improve our Platform/Services/products. 

Data Retention Policy

We plan to retain user information as long as your account is active and for a minimum of three years afterward. This retention period may be adjusted based on legal and business requirements. For example, we may extend the retention period for certain data to comply with legal obligations or voluntary codes of conduct. Conversely, we may shorten the retention period for certain types of data to optimize storage space, unless prohibited by law.

Upon receiving a deletion request from you, we will delete your information within a reasonable timeframe, and no later than ninety days from the request. However, we may retain certain information for longer periods if required by applicable laws.

Snugly may retain data after account deletion for the following reasons, including but not limited to:

  • If there are unresolved issues related to your account or any ongoing claims or disputes.
  • If retention is required by applicable law.
  • In aggregated and/or anonymized form for analytical or business purposes.
  • For legitimate business interests, such as fraud prevention and improving user safety and security.

Log information

When you access our Platform, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

 User communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services/products.

Changes to this Statement

We may update or revise this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated revision date. We strive to review and update the Policy regularly, particularly when significant updates are made to the technology we use.

It is your responsibility to periodically review the Policy to stay informed about our latest privacy practices. By continuing to use the Platform and our services after any updates to the Policy, you acknowledge and accept the revised terms. Your continued use of the services will be deemed as your consent to the updated Policy.

Additionally, we reserve the right to deny or suspend access to all or part of the services to anyone we reasonably believe has violated any provision of this Policy.

Informed Consent

We believe that every user of our services, products, or platform should be able to provide informed consent before submitting any information required for using our services. By registering on the platform, you expressly consent to our collection, processing, storage, disclosure, and handling of your information as outlined in this Privacy Policy, including any future amendments.

The processing of your information, which may include collecting, storing, deleting, using, combining, sharing, transferring, and disclosing data, will take place in India.

This Privacy Policy is enforceable against you as any other written agreement. By accessing or using the platform and voluntarily providing us with your information, you consent to our use of that information in accordance with this policy. If you do not agree with this policy, you may choose to refuse or withdraw your consent at any time, or opt not to provide us with any information. However, please note that, in such cases, we may be unable to provide you with our services.

To withdraw your consent, please contact us at info@snugly.com.

Discrepancies and Grievances with Company

In case of any discrepancy or grievance with respect to all or any Information shared with the Company, please feel free to contact our Grievance Officer:

Attention: Mr. Annappa Poojary

Email ID: info@snugly.com

Please feel free to reach out to us by e-mail at info@snugly.com in case of any concerns, grievances, or questions relating to our privacy or data-related practices.

INTELLECTUAL PROPERTY AND USE RESTRICTIONS

Except as otherwise specified, all information, content, materials, trademarks, service marks, trade names, and trade secrets, including but not limited to software, text, images, graphics, videos, scripts, and audio, contained on the Platform, Services, and products are the proprietary property of Snugly ("Proprietary Information"). This includes, but is not limited to, the curated course materials designed and published by Snugly and provided to you for delivering our services.

No Proprietary Information may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form without prior written consent from the Company. Nothing on the Platform or in our Services or products shall be construed as granting a license or any other right, interest, or title to any intellectual property rights belonging to Snugly.

Snugly retains full and complete ownership of all information, content, and materials, as well as all Proprietary Information, provided by the Company across any medium.

Certain content on the Platform may belong to third parties. Such content is reproduced with prior consent from the relevant party, and all rights to this content remain with the third party. You acknowledge and agree that the ownership of trademarks, copyrights, logos, service marks, and other intellectual property owned by third parties remains with them. You are not permitted to use such intellectual property without the explicit consent of the respective third party.

Personal Use Only

Your use of our products, Platform, and Services is for personal use only. Any use of the Platform, Services, or products beyond personal purposes is prohibited. Access to our Platform or Services does not grant you any right or license to use our service marks, trademarks, or intellectual property without Snugly’s prior written consent.

Your personal and non-commercial use of our Platform, products, and/or Services is subject to the following restrictions:

  • You may not decompile, reverse engineer, disassemble, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform, Services, or Products.
  • You may not remove any copyright, trademark, or other proprietary notices from the content provided on the Platform, Services, or Products.
  • You will not use our Platform and/or any of our products or Services for any unauthorized commercial purposes, including advertising or selling products, services, or domain names, soliciting contributions or donations, or using public forums for commercial purposes.
  • You will not use the Platform, products, or Services in any way that is unlawful or harmful to Snugly or any other individual or entity, as determined by Snugly.

Prohibited Activities

Users are prohibited from engaging in any of the following activities while using our Services:

  • Making available content that is misleading, unlawful, harmful, threatening, abusive, defamatory, obscene, profane, invasive of privacy, hateful, racially or ethnically offensive, or otherwise objectionable.
  • Stalking, intimidating, harassing others, or inciting violence.
  • Transmitting material that encourages criminal activity, results in civil liability, or breaches any relevant laws, regulations, or codes of practice.
  • Interfering with another person’s use or enjoyment of the Platform/Services.
  • Copying, transmitting, or storing materials protected by copyright without permission from the owner, or infringing intellectual property or proprietary rights.
  • Making available content that you do not have the right to use under law or contract, unless you own the content or have received all necessary consents.
  • Impersonating any person or entity or misrepresenting your affiliation with others.
  • Posting, transmitting, or making available material that contains harmful software such as viruses, trojan horses, spyware, or any other code designed to damage or disrupt the services or the devices of other users.
  • Accessing or using the Platform/Services/Products in a way that could damage, disable, overburden, or impair the Platform’s servers or networks.
  • Interfering with or disrupting the security of the Platform/Services/Products, or gaining unauthorized access to user accounts, passwords, servers, or networks.
  • Disrupting or inhibiting other users from enjoying the Platform/Services, including engaging in disruptive attacks like denial-of-service attacks.
  • Using automated tools (e.g., deep links, page scraping, robots, or spiders) to increase traffic, access, acquire, copy, or monitor any portion of the Platform/Services/Products, or circumvent its navigational structure.
  • Altering or modifying any part of the Services.
  • Using the Platform/Services for any purpose that violates this Policy, applicable laws, regulations, or terms outlined in the Terms of Service.

Content Submission and License

By submitting content through the Services (your "Material"), you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such Material across all media and distribution methods, whether now known or later developed. This includes associating your Material with your identity, except as otherwise specified below. You agree that others may use your Material in the same manner as any other content available through the Services. Other users may fork, modify, or repurpose your Material in accordance with this Policy and the Terms of Service. If you delete your account, your Material and name may remain accessible through the Services.

Accuracy of Information

While we make every effort to provide the most current, accurate, and clear information possible in the Platform/Services/products, inadvertent errors may occur. Snugly disclaims any responsibility for the accuracy of the information on the Platform. Any feedback you provide to improve the content is appreciated. Snugly reserves the right to make changes, corrections, or withdraw/add content at any time without prior notice.

Neither Snugly nor any third parties offer warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials provided on the Platform/Services/products for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by applicable law. 

CONSEQUENCES OF BREACH & INDEMNIFICATION:

In the event of a breach of the Policy, you shall be liable to pay liquidated damages along with costs of recovery of the damages to the Company. You shall be further liable to compensate Snugly for the losses incurred by Snugly due to the breach of Policy by you.

Snugly shall be entitled to immediately suspend/terminate the Services being provided to you if any of the terms of the Policy is breached by you.

You agree to defend, indemnify and hold harmless Snugly, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from breach of any of the terms of the Policy.

In no event shall Snugly, its officers, directors, employees, partners or agents be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits or any other claim arising out, of or in connection with, your use of, or access to the Platform.

 General Provisions:

Notice: All notices served by the Company shall be provided via email to Your account or as a general notification on the Application. Any notice to be provided to the Company should be sent to info@snugly.com.

Entire Agreement: This Policy and any other guidelines made applicable to the Platform/Services from time to time constitute the entire agreement between Snugly and you with respect to your access to or use of the Platform and the Services thereof.

Assignment: You cannot assign or otherwise transfer your obligations under the Policy or any right granted hereunder to any third party. Snugly’s rights under the Policy are freely transferable by Snugly to any third parties without the requirement of seeking your consent.

Severability: If for any reason, a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Policy shall continue in full force and effect.

Waiver: Any failure by Snugly to enforce or exercise any provision of the Policy, or any related right, shall not constitute a waiver by Snugly of that provision or right. Snugly provides the Policy so that you are aware of the terms that apply to your use of the Platform and Services. You acknowledge that, Snugly has given you a reasonable opportunity to review this Policy and that you have agreed to them.

Dispute Resolution: This Policy and any obligation arising from and in connection with this Policy shall be governed by the laws of the Republic of India. Any dispute or difference relating to any of the matters set out in this Policy, and the courts of Karnataka shall have exclusive jurisdiction over any and all disputes relating to this Policy.